Energy Retailer or Distributor Life Support Register Record

Life support equipment registration records kept by Australian energy retailers and distributors under Part 7 of the National Energy Retail Rules (rules 123A-126A): completed medical confirmation forms, register entries and deregistration records that tie a premises (NMI, MIRN or supply address) to a customer and to life support equipment from the rule 3 list (oxygen concentrator, intermittent peritoneal dialysis machine, kidney dialysis machine, chronic positive airways pressure respirator, Crigler-Najjar syndrome phototherapy equipment, ventilator for life support, or other certified equipment). Applies in Queensland (Energex, Ergon Energy and retailers) since 1 July 2015.

Type: regex
Engine: boost_regex
Confidence: medium
Confidence justification: Medium: the primary phrases come straight from NERR Part 7 and retailer forms, but the same phrases fill the rules, blank forms, distributor eligibility pages and fact sheets, so enforce tiers need populated record fields. The NMI value is shape-checked only (no checksum validator), and provider-number format is unverified, so values are loose and placeholder-guarded. 85/75 are heuristic evidence tiers, not measured accuracy; test values are synthetic records laid out like the published form headings.
Jurisdictions: au
Regulations: National Energy Retail Rules, Privacy Act 1988 (Cth), Information Privacy Act 2009 (Qld)
Frameworks: QGISCF
Data categories: health, pii, energy
Scope: narrow
Risk rating: 9
Platform compatibility: Purview: Compatible, GCP DLP: Compatible, Macie: Compatible, Zscaler: Compatible, Palo Alto: Degraded, Netskope: Unsupported

Pattern

(?i)\b(?:life\s+support\s+(?:equipment|registers?|registration|deregistration|customers?|premises|flag(?:ged)?|status|users?|program(?:me)?|dependent)|medical\s+confirmation\s+forms?|confirmation\s+reminder\s+notices?|deregistration\s+notices?)\b

Corroborative evidence keywords

life support equipment, medical confirmation form, oxygen concentrator, kidney dialysis machine, peritoneal dialysis, ventilator for life support, NMI, service address where equipment is located

Proximity: 300 characters

Should match

Life support register - registration record Customer name: Avery Teston NMI: 3114567890 Service address: 14 Wattlebird Street, Stafford QLD 4053 Life support equipment: oxygen concentrator Medical confirmation received: 16/09/2026 Provider number: 2451837K — Register entry with NMI, address, equipment, confirmation date and customer name (85 tier)
Medical Confirmation Form (completed) Account holder: Morgan Teston Service address where equipment is located: Unit 3/27 Carrington Avenue, Toowong QLD 4066 Date you require energy supply for the purposes of life support equipment: 01/10/2026 Equipment type: kidney dialysis machine Treating doctor: Dr Priya Testwell — Completed retailer medical confirmation form (85 tier)
Life support deregistration notice issued. Supply address: 8 Sandpiper Court, Mackay QLD 4740 Deregistration date: 11/08/2026 Reason for deregistration: customer vacated premises — Deregistration record with address and reason, no customer field (75 tier)
Life support flagged on account. NMI: 4102938475 Please send the customer a confirmation reminder notice. — Life support flag with NMI only (75 tier)
Life support customer - Jamie Teston. Equipment: CPAP. Awaiting medical confirmation form from GP. — Life support mention with equipment field only (75 tier)

Should not match

life support equipment means any of the following: (a) an oxygen concentrator; (b) an intermittent peritoneal dialysis machine; (c) a kidney dialysis machine; (d) a chronic positive airways pressure respirator; (e) crigler najjar syndrome phototherapy equipment; (f) a ventilator for life support — National Energy Retail Rules rule 3 definition (legislation text, 65 only)
Medical Confirmation Form Date of issue 1. Details Service address where equipment is located Address Suburb State Postcode Date you require energy supply for the purposes of life support equipment 3. Medical Practitioner Confirmation Provider number: Number of medical practice/hospital where patient was reviewed Signature and stamp of medical practitioner: — Blank retailer medical confirmation form (headings without values, 65 only)
Life support customers: if someone at your home relies on life support equipment such as an oxygen concentrator or kidney dialysis machine, ask your retailer for a medical confirmation form and have your doctor complete it. — Distributor eligibility page (65 only)
Life Support Fact Sheet. Under the National Energy Retail Rules we must register your premises. Example record - Customer name: Casey Teston, NMI: 3100000001, Life support equipment: ventilator for life support — Fact sheet with an illustrative record, suppressed by the guidance exclusion
Customer name: [Customer name] NMI: __________ Life support equipment: <select equipment> Medical confirmation received: __________ — CRM template with placeholders (65 only)
The AEMC's Improving Life Support Processes rule, made on 25 June 2026, requires annual verification of life support registration from 1 December 2027. — Rule-change news (65 only)

Known false positives

The National Energy Retail Rules, AEMC rule-change papers and AER material quote the equipment list and "medical confirmation form". Mitigation: Enforce tiers need populated premises or medical fields, and a rules/guidance exclusion group suppresses text naming the Rules, AEMC, fact sheets or the 2026 rule change.
Blank retailer medical confirmation forms and distributor eligibility pages. Mitigation: Blank lines, square-bracket and angle-bracket placeholders and n/a/tbc values are rejected; provider numbers must contain a digit so the blank form's "Provider number" heading followed by printed instructions does not count.
Customer bills that print the NMI and supply address next to a generic life support hotline notice. Mitigation: A bill with an NMI and a life support notice can reach 75; the 85 tier also needs a medical-confirmation field and a customer field. Deploy at 85 where billing archives are in scope.