Queensland Council Building, Plumbing or Planning Enforcement Complaint and Investigation File

Complainant and investigation content in Queensland council building, plumbing and planning compliance files: complaint intake records, complainant details, site inspection and investigation notes, and officer recommendations that lead to a show cause or enforcement notice. The notices themselves are largely public. Building Act 1975 s 247 (show cause), s 248 (enforcement notices) and s 251 (register of notices given); Plumbing and Drainage Act 2018 ss 143-146 (enforcement and show cause notices) with Plumbing and Drainage Regulation 2019 s 115 (register of show cause and enforcement notices) and s 116 (register open to inspection free of charge); Planning Act 2016 s 167 (show cause), s 168 (enforcement notices) and s 170 (notifying about them). The private part is who complained, often a neighbour, and what officers recorded during the investigation. This classifier targets that content, not the notice or the public register entry.

Type: regex
Engine: boost_regex
Confidence: medium
Confidence justification: Medium. Show cause and enforcement notice vocabulary is statutory and distinctive, but the notices and registers are public, so enforce tiers ignore the notice and need a populated complainant or investigation field with council or statute context. Complaint and CRM reference formats are council-specific, so they are loose label-anchored values used only as context. 85/75 are heuristic evidence tiers, not measured accuracy. Test values are synthetic.
Jurisdictions: au, au-qld
Regulations: Building Act 1975 (Qld), Plumbing and Drainage Act 2018 (Qld), Plumbing and Drainage Regulation 2019 (Qld), Planning Act 2016 (Qld), Information Privacy Act 2009 (Qld)
Frameworks: QGISCF
Data categories: pii, contact-information, government
Scope: narrow
Risk rating: 5
Platform compatibility: Purview: Compatible, GCP DLP: Compatible, Macie: Compatible, Zscaler: Compatible, Palo Alto: Degraded, Netskope: Unsupported

Pattern

(?i)\b(?:show\s+cause\s+notice|enforcement\s+notice|development\s+offen[cs]e|unlawful\s+(?:building|plumbing|drainage)\s+work|unlawful\s+(?:use|development)|(?:non-?compliant|illegal|unapproved)\s+(?:plumbing|drainage|building\s+work|structure|development)|(?:building|plumbing|planning|development)\s+(?:compliance|enforcement)\s+(?:complaint|investigation|request|file|matter|case)|(?:building|plumbing|planning|development)\s+complaint)\b

Corroborative evidence keywords

council, Building Act 1975, Plumbing and Drainage Act 2018, Planning Act 2016, plumbing inspector, compliance officer, site inspection

Proximity: 300 characters

Should match

Building compliance investigation - Harbourview Regional Council Complaint number: CRM-2026-048812 Complainant: Dana Teston Complainant phone: 0413 555 219 Property number: 4471820 Nature of complaint: neighbour building a carport over the boundary without approval Site inspection notes: carport 6 m x 3 m erected without building approval; owner told a show cause notice will be considered. Investigating officer: Sam Staffson — Building compliance file with complainant identity, complaint details and site inspection notes (85 tier)
Plumbing enforcement file note Matter: non-compliant plumbing at 9 Ironbark Court, Toowoomba Reported by: Chris Teston (neighbour, 8 Ironbark Court) Investigation notes: inspected 03/09/2026; greywater discharging onto the adjoining lot; plumber licence details requested. Recommended action: issue show cause notice under Plumbing and Drainage Act 2018 s 144. — Plumbing investigation file note naming the neighbour who reported it (85 tier)
Planning compliance complaint received by council about an unlawful use of premises (short-term accommodation). Complainant name: Alex Teston, 14 Wattle Street, Bundaberg — Planning complaint intake with complainant identity only (75 tier)
Development offence - council compliance officer file Investigation notes: vegetation cleared on Lot 3 without a development permit; photos taken from the road reserve on 11/09/2026. — Development offence investigation notes without complainant details (75 tier)

Should not match

247 Show cause notices (1) A notice (a show cause notice) inviting a person to show cause why an enforcement or revocation notice should not be given to the person must be in writing; outline the facts and circumstances forming the basis for the belief that an enforcement or revocation notice should be given; and state that representations may be made about the show cause notice. — Building Act 1975 s 247 text (legislation, 65 only)
Register of show cause and enforcement notices (Plumbing and Drainage Regulation 2019 s 115) - open for inspection free of charge at council's public office Notice type: Enforcement notice Date given: 12/08/2026 Property number: 4471820 Premises: 22 Banksia Drive, Mackay Person given notice: Morgan Teston Reason: non-compliant plumbing - defective sanitary drain — Public register extract under P&D Reg ss 115-116 (65 only; no complainant or investigation content)
Show cause notice - Planning Act 2016 s 167 To: Jordan Teston, 14 Wattle Street, Bundaberg Council is considering giving you an enforcement notice for a development offence (unlawful use of premises). You may make representations about this notice within 20 business days. — The show cause notice itself as given to the owner (65 only; it is a register document)
Building and plumbing complaint form - blank template Complainant name: ____________ Complainant address: ____________ Details of complaint: ____________ — Blank complaint form
Frequently asked questions: council investigates complaints about unlawful building work and non-compliant plumbing. Your details as a complainant are kept confidential and are not given to the property owner. — Council complaints guidance page (guidance exclusion)
Council issued 58 enforcement notices for unlawful building work last year and resolved most complaints without a show cause notice, the annual report shows. — Aggregate statistics and news (65 only)

Known false positives

Show cause notices, enforcement notices and public register extracts (P&D Reg ss 115-116, Building Act s 251, Planning Act s 168) name the owner, premises and reason. Mitigation: These are public or given to the owner, so they stay at 65. Enforce tiers need a populated complainant or investigation-notes field, which notices and register entries do not carry.
Council complaint guidance, legislation, annual reports and news. Mitigation: A guidance exclusion suppresses FAQ pages, fact sheets, complaint how-to pages and annual reports. Legislation and news have no populated fields.
Customer request (CRM) records about other topics that happen to use the words building complaint. Mitigation: 75 needs a populated complainant or investigation field plus council or statute context. Out-of-scope CRM records may still reach 75; deploy at 85 if volume is a concern.