Council Rates or Water Account Domestic and Family Violence Affected Customer Record

Rates and water account records held by Queensland councils and water service providers that flag a ratepayer or water customer as affected by domestic and family violence and record the protective steps taken: a safe or preferred contact method, a suppressed or confidential postal or residential address, instructions not to disclose account details to a co-owner, joint account holder or former partner, account separation, redirected rate notices, and payment arrangements, interest waivers or holds on recovery or restriction action. Unlike energy (National Energy Retail Rules Part 3A) there is no verified Queensland statute that sets out these steps for councils or water providers; they come from council and utility hardship and DFV policies, with the Local Government Regulation 2012 s 120(1)(d) hardship concession and Information Privacy Act 2009 obligations in the background. Modelled on au-energy-family-violence-customer-record. Published council and utility DFV and hardship policies are decoys.

Type: regex
Engine: boost_regex
Confidence: medium
Confidence justification: Medium: the DFV-affected phrases are distinctive, but councils and water utilities publish DFV and hardship policies and support information using the same words, so enforce tiers need populated account or protection-action fields and a policy exclusion. Council and utility CRM field labels are not published and are unverified, and there is no verified statutory list of protective steps for councils or water providers, so the account and action fields are generic labelled-value shapes carried over from the energy classifier. Rates assessment and water account formats are customer-defined. 85/75 are heuristic evidence tiers, not measured accuracy; test values are synthetic.
Jurisdictions: au
Regulations: Information Privacy Act 2009 (Qld), Local Government Regulation 2012 (Qld), Privacy Act 1988 (Cth)
Frameworks: QGISCF
Data categories: pii, financial, government
Scope: narrow
Risk rating: 10
Platform compatibility: Purview: Compatible, GCP DLP: Compatible, Macie: Compatible, Zscaler: Compatible, Palo Alto: Degraded, Netskope: Unsupported

Pattern

(?i)\b(?:(?:affected\s+by|experiencing|impacted\s+by|fleeing|escaping|victim(?:-survivor)?\s+of)\s+(?:domestic\s+(?:and\s+family\s+)?|family\s+)violence|(?:domestic\s+(?:and\s+family\s+)?|family\s+)violence\s+(?:flag|indicator|alert|marker|customer|ratepayer|account|note|case|hardship)|(?:DFV|DV|FV)[\s-]+(?:flag|indicator|alert|marker|customer|ratepayer|account|note|case|hardship|affected))\b

Corroborative evidence keywords

domestic and family violence, safe contact method, address suppressed, co-owner, joint account holder, payment arrangement, rate notice, water account, domestic violence, family violence, family and domestic violence, intimate partner violence, [object Object], [object Object], coercive control, financial abuse, technology-facilitated abuse, non-fatal strangulation, strangulation, threats to kill (+60 more)

Proximity: 300 characters

Should match

DFV flag - ratepayer affected by domestic and family violence Ratepayer: Casey Teston Assessment number: 71120458 Postal address suppressed - do not disclose any rates details to the co-owner Jordan Teston. Safe contact method: SMS to mobile ending 4471 Payment arrangement: $50 per fortnight; interest waived: yes. Rate notices redirected to the council customer service centre. — Rates record with ratepayer, assessment number, suppressed address, co-owner instruction, safe contact and arrangement (85 tier)
Customer experiencing family violence - water account. Water account number: 2209184476 Service address: 11 Frangipani Street, Logan Central QLD 4114 Account separation: requested - former partner to be removed from the account Restriction action on hold: yes Do not discuss the account with the former partner. — Water account record with account number, address, separation, restriction hold and non-disclosure instruction (85 tier)
FV note: rates customer affected by family violence. Preferred contact method: email only — Flag with a recorded preferred contact method, no account field (75 tier)
Affected by domestic violence - ratepayer requested hardship support. Property number: 30019827. — DFV identification with a property number only (75 tier)

Should not match

Council's Domestic and Family Violence Financial Hardship Policy is published on our website. Ratepayers affected by domestic and family violence may request a payment arrangement, and council will not share their details with a co-owner. — Published council DFV hardship policy (decoy, 65 only)
Rates assistance - domestic and family violence customer - blank template Ratepayer: __________ Assessment number: __________ Safe contact method: <select> — Blank CRM form (65 only)
If you are experiencing domestic and family violence, call DVConnect or 1800RESPECT at any time. Council's rates team can also talk to you about payment options. — Support-services information on a council website (65 only)
Queensland councils are being urged to adopt domestic violence hardship policies for ratepayers, according to a new sector report. — News item (65 only)

Known false positives

Published council and water utility DFV and financial hardship policies and support pages. Mitigation: They describe protections without populated account or action fields; "this policy", "policy statement" and "published on our website" are also excluded.
Energy and telco DFV customer records. Mitigation: These can reach 75 through generic account or action fields; 85 needs council or water evidence. au-energy-family-violence-customer-record and au-telco-dfv-affected-customer-record cover those sectors.
Sector-neutral DFV case notes (housing, health, police) with an address. Mitigation: Those can reach 75 through the address field; they are equally sensitive. The au-dfv-* classifiers cover them.