Queensland Water Customer Hardship, Payment Plan or Supply Restriction Record

Water and sewerage customer account records held by Queensland councils and water service providers about financial hardship, payment plans and restriction of supply for non-payment. Water Supply (Safety and Reliability) Act 2008 s 169 lets a service provider reduce the domestic water supply of an owner or occupier who does not pay after notice "to the minimum level necessary for the health and sanitation purposes", but not shut it off completely. In South East Queensland the Customer Water and Wastewater Code (made under the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009) covers financial hardship, including Centrepay, and when supply can be restricted for non-payment; Urban Utilities' Residential Customer Charter describes payment plans and a Financial Hardship Policy. Records combine an account holder, water account or customer number, property or service address, arrears and the hardship, payment plan or flow-restriction action. Published charters, hardship policies, the Code and drought restriction notices are decoys.

Type: regex
Engine: boost_regex
Confidence: medium
Confidence justification: Medium: WSSR Act s 169 wording is verified and the hardship, Centrepay and restriction-for-non-payment topics of the SEQ Customer Water and Wastewater Code are confirmed by the Queensland Government business portal, but the Code's clause numbers and exact wording could not be retrieved (the PDF was not accessible), so no Code clause text is used as an anchor. "Water restriction" also means drought restrictions (WSSR s 41), so enforce tiers need populated account and action fields and a drought/policy exclusion. Water account and meter number formats are provider-specific and unverified, so values are loose and placeholder-guarded. 85/75 are heuristic evidence tiers, not measured accuracy; test values are synthetic.
Jurisdictions: au
Regulations: Water Supply (Safety and Reliability) Act 2008 (Qld), South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 (Qld), Information Privacy Act 2009 (Qld)
Frameworks: QGISCF
Data categories: financial, pii
Scope: narrow
Risk rating: 6
Platform compatibility: Purview: Compatible, GCP DLP: Compatible, Macie: Unsupported, Zscaler: Compatible, Palo Alto: Degraded, Netskope: Unsupported

Pattern

(?i)\b(?:(?:water|flow|supply)\s+restrict(?:ion|or)s?\s+(?:device|valve|disc|washer|notice)s?|restrict(?:ed|ing|ion\s+of)\s+(?:the\s+)?(?:domestic\s+)?water\s+supply|water\s+supply\s+(?:restricted|restrictions?|limitation|reduced)|(?:water|sewerage|water\s+and\s+sewerage)\s+(?:bill|account|charges?)\s+(?:hardship|payment\s+(?:plan|arrangement|assistance)|arrears|overdue)|(?:water|sewerage)\s+(?:financial\s+)?hardship|hardship\s+(?:program(?:me)?|policy|assistance|application)\s+(?:for\s+)?(?:water|sewerage)|minimum\s+level\s+necessary\s+for\s+(?:the\s+)?health\s+and\s+sanitation)\b

Corroborative evidence keywords

water account, payment plan, Centrepay, financial hardship, flow restriction device, health and sanitation, arrears, meter

Proximity: 300 characters

Should match

Water account hardship review Account holder: Jamie Teston Water account number: 4400928175 Property address: 19 Lorikeet Drive, Caboolture QLD 4510 Arrears: $1,284.60 Payment plan: $40 per fortnight via Centrepay Flow restriction device removed 12/09/2026 after first instalment. Meter read confirms usage back to normal. — Hardship review with account holder, account number, address, arrears, payment plan and restriction removal (85 tier)
Restriction of water supply - non-payment Customer number: C00918273 Service address: 4 Cassia Close, Morayfield QLD 4506 Final notice issued: 01/08/2026 Restriction device fitted: 22/08/2026 - supply reduced to the minimum level necessary for health and sanitation. Outstanding balance: $2,016.35. Sewerage and water usage charges unpaid since March. — Restriction-for-non-payment record with customer number, address, notice date, device fitted and balance (85 tier)
Water hardship program enrolment - hardship status: approved. Customer to be contacted monthly. — Hardship status only, no account field (75 tier)
Customer called about the water restriction device. Account number: 7719204466. Explained how to have it removed. — Restriction device query with an account number only (75 tier)

Should not match

Our Financial Hardship Policy is published on our website. Customers on a water payment plan will not have a flow restriction device fitted while they keep to the plan, and Centrepay is available. — Published water utility hardship policy (65 only)
169 Restricting domestic water supply in particular circumstances. (2) The service provider may reduce the water supply to the premises to the minimum level necessary for the health and sanitation purposes of the owner or occupier. (3) However, the service provider must not completely shut off the water supply to the premises. — Water Supply (Safety and Reliability) Act 2008 s 169 text (legislation, 65 only)
Water account hardship application - blank template Account holder: __________ Water account number: __________ Payment plan: $______ per fortnight — Blank hardship application form (65 only)
Dam levels have dropped to 40 per cent and council has announced water supply restrictions for residents from Monday. — Drought restriction news (WSSR s 41 restriction, not a customer record; 65 only)

Known false positives

Drought and demand-management water restrictions announced under WSSR s 41 and reported in the news. Mitigation: Those carry no populated account or action fields; dam levels, drought and water conservation wording is also excluded.
Published customer charters, hardship policies and the SEQ Customer Water and Wastewater Code. Mitigation: Policy/guidance exclusion group; enforce tiers need populated fields. A genuine customer letter that quotes the Code by name is also suppressed, which is an accepted false negative.
Energy or telco hardship records. Mitigation: The primary requires water or sewerage wording; energy hardship is covered by au-energy-family-violence-customer-record and other energy classifiers.