Queensland Water Special Needs (Medical) Supply Register Record

Register entries and customer records kept by Queensland water service providers and councils for "special needs" customers and properties whose occupants need a continued, uninterrupted and unrestricted water supply for life support or other medical needs, most often home haemodialysis. The basis is customer-charter and code practice, not a statutory register: the Water Supply (Safety and Reliability) Act 2008 contains no special-needs or dialysis provision; the SEQ Customer Water and Wastewater Code covers "customers and tenants with special needs for an uninterrupted supply of water" (clause wording not retrieved); and the Urban Utilities Residential Customer Charter defines a special needs residential property as one where an occupant needs such supply as confirmed by a registered medical specialist, treating hospital or dialysis centre, and commits to at least four business days' notice of planned interruptions to those properties. Modelled on au-energy-life-support-register. Charters, glossaries and eligibility pages are decoys.

Type: regex
Engine: boost_regex
Confidence: low
Confidence justification: Low: there is no statutory water special-needs register in Queensland. The anchors come from one verified provider charter (Urban Utilities: special needs customer, special needs residential property, home haemodialysis, confirmed by a registered medical specialist, treating hospital or dialysis centre, four business days' notice) and the Code's topic as described by the Queensland Government; other providers' register names and fields are unverified. "Special needs customer" is also used outside water (transport, disability services), so enforce tiers need populated premises, medical or priority fields and 85 needs water-operations evidence. 85/75 are heuristic evidence tiers, not measured accuracy; test values are synthetic.
Jurisdictions: au
Regulations: South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 (Qld), Information Privacy Act 2009 (Qld), Privacy Act 1988 (Cth)
Frameworks: QGISCF
Data categories: health, pii
Scope: narrow
Risk rating: 9
Platform compatibility: Purview: Compatible, GCP DLP: Compatible, Macie: Compatible, Zscaler: Compatible, Palo Alto: Degraded, Netskope: Unsupported

Pattern

(?i)\b(?:special\s+needs\s+(?:customers?|residential\s+propert(?:y|ies)|propert(?:y|ies)|register|registration|flag(?:ged)?|premises|occupants?)|uninterrupted\s+(?:and\s+unrestricted\s+)?(?:water\s+)?supply\s+for\s+(?:life\s+support|(?:special\s+)?medical)|(?:home\s+)?(?:haemo|hemo)dialysis\s+(?:customers?|register|registration|flag|patients?)|home\s+dialysis\s+(?:customers?|register|registration|flag|patients?)|(?:medical|dialysis)\s+priority\s+(?:register|customers?|flag))\b

Corroborative evidence keywords

special needs customer, special needs residential property, home haemodialysis, dialysis centre, uninterrupted supply, planned interruption, four business days, treating hospital

Proximity: 300 characters

Should match

Special needs register - water supply Customer name: Taylor Testwell Account number: 6120447731 Service address: 22 Paperbark Street, Redcliffe QLD 4020 Medical need: home haemodialysis (three sessions weekly) Confirmed by: Dr Sam Kidwell, Redcliffe Hospital renal unit Notice required: 4 business days before any planned interruption Emergency supply: bottled water and tanker delivery — Register entry with customer, account, address, medical need, confirmation and notice period (85 tier)
Special needs customer flag added. Account holder: Robin Teston Property address: 3/41 Coral Sea Drive, Hervey Bay QLD 4655 Restriction exemption: yes Notification priority: high - call before any shutdown on the water main. — Account flag with holder, address, restriction exemption and notification priority (85 tier)
Home dialysis customer - service address: 9 Tamarind Street, Cairns QLD 4870. Crew to confirm before isolating the main. — Crew note with a premises address only (75 tier)
Special needs residential property registration received. Treating hospital: Princess Alexandra Hospital. Awaiting account details. — Registration with a treating hospital only (75 tier)

Should not match

Special needs customers: if someone at your property needs an uninterrupted water supply for home haemodialysis or another medical need, let us know and we will give you extra notice of planned interruptions. — Customer charter wording (paraphrased; 65 only)
Glossary. Special needs residential property is a property where an occupant requires an uninterrupted supply of water for life support or other medical needs, as confirmed by a medical specialist or dialysis centre. — Charter glossary definition, suppressed by the glossary exclusion
Special needs register - blank template Customer name: __________ Service address: __________ Medical need: <select> Notice required: ___ business days — Blank register form (65 only)
Unitywater has reminded home dialysis patients to register with the utility ahead of planned works in Caboolture next week. — News / community notice (65 only)

Known false positives

Water provider customer charters, glossaries, eligibility pages and the SEQ Customer Water and Wastewater Code. Mitigation: Enforce tiers need populated premises, medical or priority fields; charter, glossary and code wording is excluded.
Non-water "special needs customer" records (transport, disability services, energy). Mitigation: A populated address can take these to 75; 85 also needs a customer field and water-operations evidence. Energy life support records are covered by au-energy-life-support-register and energy rule text is excluded.
Council disaster vulnerable persons registers that list dialysis patients. Mitigation: These may also reach 75 through the address and medical fields; they are equally sensitive, so the overlap is acceptable.