SLA breach analysis reports

Name: SLA breach analysis reports
Creator: TestPattern Community
License: https://opensource.org/licenses/MIT

Detects SLA breach analysis reports: SLA breach or service-credit wording with measured metrics against targets and populated contract, incident and credit fields. Topic wording alone is discovery-only.

Type: regex
Engine: boost_regex
Confidence: medium
Confidence justification: Medium confidence: the topic phrase alone is discovery-only; enforcement needs populated structure (a numeric service metric (availability/uptime/target/response/resolution time with a unit) or a populated contract field (incident/ticket/contract number, customer, supplier, service, reporting period, credit amount)), and 85 needs two distinct structures plus independent contractual-consequence (penalty, rebate, KPI, remediation, downtime) evidence, so policies, blank forms and training text stay below 75.
Detection quality: Topic false positive
Jurisdictions: global
Regulations: Competition and Consumer Act 2010 (Cth)
Frameworks: ISO 27001, SOC 2
Data categories: security
Scope: wide
Risk rating: 8
Platform compatibility: Purview: Compatible, GCP DLP: Compatible, Macie: Compatible, Zscaler: Compatible, Palo Alto: Degraded, Netskope: Unsupported

Pattern

(?i)\b(?:SLA\s+(?:breach|violation|miss|failure)(?:es)?(?:\s+(?:analysis|report))?|service\s+level\s+(?:breach|failure|shortfall)|breach(?:ed)?\s+(?:the\s+)?SLA|service\s+credits?\s+(?:calculation|claim|report))\b

Corroborative evidence keywords

root cause, penalty, rebate, abatement, KPI, contractual, remediation plan, downtime, customer impact, P1

Proximity: 300 characters

Should match

The supplier disputes the SLA breach raised in August. — Discovery probe (65)
SLA breach analysis - August Availability: 99.1% — Medium-tier probe (75) - numeric metric
SLA breach analysis - August 2026 Supplier: Tidewater Networks Contract number: HH-ICT-2024-017 Availability: 99.1% against target: 99.9% P1 resolution: 9.5 hours (target 4 hours) Service credit: AUD 12,400 rebate; root cause and remediation plan due within 10 business days. — High-tier probe (85) - several metrics, contract fields and consequence context

Should not match

unrelated generic text — No relevant phrase context
placeholder value 12345 — Random text should not match
Policy statement: SLA breaches are reported to the contract manager each month. — Policy text
SLA breach report template Availability: ____% Supplier: [insert] — Blank template
News report: the telco paid service credits after an SLA breach left customers offline. — News framing

Known false positives

Contract templates define SLA targets. Mitigation: Blank values and template/guidance framing are excluded; 85 needs two metrics plus contract fields.