Packages / Customer And Consumer Records
Customer And Consumer Records
Customer service, consumer account, loyalty, complaint, and relationship-management records.
- Patterns
- 24
- As primary component
- 20
Patterns in this package
Detects client, tenant, patient or customer case records that record a disclosure of domestic and family violence (DFV): case notes, intake assessments, service referrals and payment applications that name or number an individual and state that they have disclosed, experienced, fled or are at risk of DFV, coercive control or intimate partner violence. Sector-neutral: the same shape appears in housing, human services, health, education, justice and Commonwealth support records (Leaving Violence Program, the legacy Escaping Violence Payment, and Crisis Payment for extreme circumstances family and domestic violence). Also covers information-sharing requests and disclosures under Part 5A of the Domestic and Family Violence Protection Act 2012 (Qld) - s 169D (assessing a domestic violence threat), s 169E (responding to a serious domestic violence threat) and s 169F (police referral to a specialist DFV service provider) - made or received by prescribed entities (for example state schools, Hospital and Health Services, housing, corrections and police) and specialist DFV service providers, when the record names the requesting or disclosing entity, the person at risk or the person using violence, the information shared, the reason and the date. The Department of Education's Part 5A Instrument of Authorisation, which quotes s 169D verbatim, and the DFV Information Sharing Guidelines are decoys.
Telecommunications provider account records that identify a customer or end-user as an "affected person" under the Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025 (F2025L00664). Covers the agreed communication method recorded under s 10, the privacy, safety and security protections put on the account under ss 11-12 (PIN or password, verification code to a safe number or email, a new account not linked to the perpetrator), holds on and urgent reversal of a service limiting action under s 13, non-disclosure instructions under ss 25 and 27, privacy breach notifications to the affected person and the ACMA under s 29, and the record of the type of evidence sought, provided and sighted under ss 14 and 30-31. Most of the Standard commenced on 1 January 2026 (1 April 2026 for small providers); some provisions commenced on 1 July 2025. This is the telco counterpart of au-energy-family-violence-customer-record, with telco account structure (account or customer number, service or mobile number, MSISDN).
Detects references to know-your-customer profiles in financial and compliance documents. Commonly found in international regulatory filings, transaction records, and audit documentation.
Detects customer profitability analyses: a customer profitability / cost-to-serve / customer lifetime value phrase combined with populated per-customer data - rows keyed by a customer identifier, labelled margin/profit/revenue values or labelled customer identifiers. Phrase-only mentions stay discovery-only.
Identifies support ticket conversation transcripts in security and access control contexts. Enforcement requires timestamped requester/agent message turns; ticket, help-desk, and service-desk references without conversational structure remain discovery inventory.
Identifies documents containing references to customer profile master data in Australian contexts. This information type is classified as personally identifiable information under applicable data protection regulations.
Identifies documents containing references to customer account credentials in Australian contexts. This information type is classified as personally identifiable information under applicable data protection regulations.
Detects customer purchase histories: a purchase / transaction / order history phrase combined with populated order data - rows keyed by a customer or order identifier, labelled order numbers, dates or totals, or labelled customer/member identifiers. Phrase-only mentions stay discovery-only.
Detects browsing behaviour logs and clickstream exports: a browsing history / clickstream / web analytics log phrase combined with populated log structure - URLs carrying a user or session identifier, web access log lines, or labelled visitor/session/device identifiers. Phrase-only mentions (privacy notices, cookie banners) stay discovery-only.
Detects loyalty programme balance records: a loyalty programme / points balance / frequent flyer phrase combined with populated member data - rows keyed by a member identifier, labelled points balances, status credits or tiers, or labelled membership numbers. Phrase-only mentions (programme terms, marketing) stay discovery-only.
Detects call centre audio recordings and transcripts: a call recording / call transcript phrase combined with populated call structure - audio file names, call metadata (call ID, interaction ID, ANI/CLI, agent), timestamped transcript turns or labelled customer fields. Phrase-only mentions (recording notices, policies) stay discovery-only.
Identifies documents containing captured customer messaging conversations in international contexts. Direct chat-transcript, customer-chat, live-chat, and chat-log anchors are retained; support-ticket wording is gated behind independent conversation-record context rather than treated as a transcript on its own, and generic customer-interaction, online-support, and customer-message phrasing no longer anchors detection.
Identifies documents containing references to customer complaint case files in international contexts. This information type is classified as personally identifiable information under applicable data protection regulations.
Detects churn propensity score outputs: a churn propensity / churn score / attrition risk phrase combined with populated scoring data - rows keyed by a customer identifier with a score, labelled churn scores or risk bands, or labelled customer/subscriber identifiers. Phrase-only mentions stay discovery-only.
Detects fraud propensity score outputs: a fraud score / fraud risk score phrase combined with populated scoring data - rows keyed by a transaction or account identifier, labelled fraud scores, decisions or reason codes, or labelled account/transaction identifiers. Phrase-only mentions stay discovery-only.
Detects customer segmentation outputs: a customer segmentation / segment or cluster assignment phrase combined with populated assignment data - rows keyed by a customer identifier, labelled segment/cluster/persona values or labelled customer identifiers. Phrase-only mentions (marketing plans, strategy decks) stay discovery-only.
Detects marketing suppression / do-not-contact lists: a suppression list / do-not-contact / opt-out list phrase combined with populated contact data - email addresses, Australian phone numbers or labelled opt-out/suppression dates and reasons. Phrase-only mentions (Spam Act guidance, unsubscribe policies) stay discovery-only.
Detects consent and preference records: a consent record / consent register / marketing or privacy consent phrase combined with populated consent data - rows keyed by a customer identifier, labelled consent status/date/version values or labelled customer identifiers. Phrase-only mentions (privacy notices, cookie banners) stay discovery-only.
Detects contract usage analytics: a contract usage / licence utilisation / consumption report phrase combined with populated usage data - rows keyed by a customer or contract identifier, labelled licensed seats, active users, utilisation or overage values, or labelled customer/contract identifiers. Phrase-only mentions stay discovery-only.
Detects refund and chargeback histories: a refund/chargeback/dispute history phrase combined with populated dispute data - rows keyed by an order or customer identifier, labelled chargeback amounts, reason codes, ARNs or dispute IDs, masked card numbers or labelled customer identifiers. Phrase-only mentions (refund policies) stay discovery-only.
Detects geofencing event histories: a geofence event / location history log phrase combined with populated location data - precise coordinate pairs, labelled geofence/zone values or labelled device/advertising identifiers. Phrase-only mentions (developer guides, app permissions) stay discovery-only.
Detects advertising attribution datasets: an ad / marketing / multi-touch attribution or conversion-tracking data phrase combined with populated identifiers - SHA-256 hashed emails or device IDs, click identifiers (gclid, fbclid, msclkid) or advertising IDs. Phrase-only mentions stay discovery-only.
Detects personalization feature vectors and user embeddings: a feature vector / user embedding / feature store export phrase combined with populated model data - numeric vectors, JSON records keyed by a user or customer ID, or labelled user identifiers. Phrase-only mentions (engineering guidance, course notes) stay discovery-only.
Detects escalated support case notes: an escalated case / escalation notes / complaint escalation phrase combined with populated case structure - case or ticket numbers, labelled customer fields, priority/severity values or timestamped note entries. Phrase-only mentions (escalation procedures) stay discovery-only.